Responding to the coronavirus ‘infodemic’: some lessons in tackling misinformation

Michela.Palese (1)alan.jfif (1)The proliferation of false, misleading and harmful information about the coronavirus has been described as an ‘infodemic’ by the World Health Organisation. Government, social media companies, and others have taken concerted action against it. Michela Palese and Alan Renwick here examine these responses and consider potential lessons for tackling online misinformation more broadly.

COVID-19 is rightly dominating the international agenda. Besides the crucial health, economic, and social dimensions, considerable attention is being paid to the information on COVID-19 that is circulating online. 

Ever since the virus emerged, false, misleading and/or harmful information has spread, especially online. Newsguard, which ranks websites by trustworthiness, found that, in the 90 days to 3 March, 75 US websites publishing coronavirus misinformation received ‘more than 142 times the engagement of the two major public health institutions providing information about the outbreak’. Ofcom found that ‘[a]lmost half of UK online adults came across false or misleading information about the coronavirus’ in the last week of March. The World Health Organisation (WHO) described the misinformation as an ‘infodemic – an over-abundance of information – some accurate and some not – that makes it hard for people to find trustworthy sources and reliable guidance when they need it.’

The capacity of social media and 24/7 news to proliferate misinformation was already manifest. But this is the first time the potentially nefarious effects of an unregulated online space have combined with a global pandemic. As Conservative MP Damian Collins put it, this is the ‘first major public health crisis of the social media age’.

Governments and tech companies across the globe are responding. In this post, we highlight key steps and consider lessons for dealing with misinformation in general. Continue reading

Is there an app for that? Voter information in the event of a snap election

juxZ1M58_400x400.jpg.pngDigital technology has transformed the way we access information and interact with services. Democratic services have not kept up, risking a situation where democracy is seen as out of date. Joe Mitchell argues that it’s time to dream big: the UK has an opportunity to create a new digital-first office of civic education and democratic information, to restore trust and grow public understanding of our democracy.

What’s the biggest threat to democracy in the UK? Interference by foreign powers? Disinformation? Fake news? Micro-targeting of voters on social media? Or is it more simple than that? Is itt is just that engaging in the democratic process no longer fits with people’s lives? 

Digital technology has transformed the way we live. It has changed our expectations of how we access information, how we communicate, how we bank, shop or access government services. It should not surprise us then, to learn that people expect to access information on the democratic process digitally. For example, Google News Trends published the top ten searches on Google UK on the day of the 2015 general election; these all related to the election. The most popular question was ‘who should I vote for’ — a genuinely complex question, but the following searches were straightforward: variations on the theme of ‘who are the candidates’ and ‘where do I vote’. 

Worryingly, the democratic process has been left behind by digital transformation. A gulf has emerged between the way we live our lives now and the way we participate in democracy: it can feel like something from a bygone age. Notices of elections are posted to a noticeboard in front of a council building and (not even in all cases) uploaded as a PDF to a webpage buried in a council website somewhere. While the digital register-to-vote service is welcome, no state institution has taken responsibility for meeting the digital demand for even the most basic information: when are elections happening, who is standing, what was the result? How to vote is covered by the Electoral Commission’s website, but with research on voter ID showing that only 8% of voters know the voting rules, clearly not enough is being done.  Continue reading

Parliament, spin and the accurate reporting of Brexit

lisa.james.resized.staff.webpage.jpg (1).pngmeg_russell_2000x2500.jpgParliament has been the site of many of the key Brexit battles, and political journalists play a vital role in reporting such developments and holding politicians to account. But unfamiliarity with the workings of parliament can leave them vulnerable to spin. Lisa James and Meg Russell argue that when it comes to key aspects of parliamentary procedure, the present climate of anonymous briefings and counter-briefings may make reporters’ traditional sources less trustworthy than usual. But there are other sources to which they can, and should, be turning.

Parliamentary reporting has rarely been more exciting or important. From the ‘meaningful votes’ on Theresa May’s Brexit deal to the first Saturday sitting since 1982, parliament has been the site of ever-more suspenseful Brexit episodes. These have been narrated and analysed by reporters in real time – and followed by record audiences.

Recent weeks have seen a growing chorus of concern about the relationship between the Johnson government and the media, with the perceived misuse of anonymous briefing and spin coming under pointed criticism from senior journalists and former Conservative MPs. In this environment, parliamentary battles and controversies pose particular challenges for journalists. The more politics is played out in parliament, rather than around the cabinet table or in TV studios, the more important an understanding of parliamentary procedure becomes.

Raw politics of course is important in driving parliamentary outcomes. But parliamentary procedure sets the framework within which political questions are negotiated and resolved. It can determine which actors will have most influence and when. Hence if journalists misunderstand procedure, or are deliberately misled, they risk misrepresenting which political outcomes are likely to happen, and indeed which are even possible. Continue reading

How the new Sub-Committee on Disinformation can help strengthen democracy in the digital age

Michela.Palese (1)In April 2019 the Commons Digital, Culture, Media and Sport select committee established a sub-committee to continue its inquiry into disinformation and data privacy in the digital age. Michela Palese considers the motivations underlying the establishment of this sub-committee, its stated priorities, and how it can help confront the challenges and threats to our democratic processes arising from online campaigning.

Last month the Digital, Culture, Media and Sport (DCMS) select committee launched a new Sub-Committee on Disinformation. Its task is to become ‘Parliament’s institutional home’ for matters concerning disinformation and data privacy; a focal point that will bring together those seeking to scrutinise and examine threats to democracy.’

The new sub-committee promises to offer an ongoing channel through which to gather evidence on disinformation and online political campaigning, and to highlight the urgent need for government, parliament, tech companies and others to take action so as to protect the integrity of our political system from online threats.

Damian Collins, chair of the DCMS committee, explained that the sub-committee was created because of:

‘concerns about the spread of disinformation and the pivotal role that social media plays. Disinformation is a growing issue for democracy and society, and robust public policy responses are needed to tackle it at source, as well as through the channels through which it is shared. We need to look principally at the responsibilities of big technology companies to act more effectively against the dissemination of disinformation, to provide more tools for their users to help them identify untrustworthy sources of information, and to provide greater transparency about who is promoting that content.’

The sub-committee follows up on the significant work conducted as part of the DCMS committee’s long-running inquiry into Disinformation and ‘Fake News’, whose final report was published in February 2019.

This inquiry ran for 18 months, held 23 oral evidence sessions, and took evidence from 73 witnesses: its final report contained a series of important conclusions and recommendations.

Among these, the report called on the government to look at how UK law should define ‘digital campaigning’ and ‘online political advertising’, and to acknowledge the role and influence of unpaid campaigns and Facebook groups both outside and during regulated campaign periods. It also advocated the creation of a code of practice around the political use of personal data, which would offer transparency about how people’s data are being collected and used, and about what messages users are being targeted with and by whom. It would also mean that political parties would have to take greater responsibility with regards to the use of personal data for political purposes, and ensure compliance with data protection and user consent legislation. Continue reading